Support
Need help with Melon Picker? We’re here for you.
CONTACT US
Email: hello@melonpicker.com
We typically respond within 1-2 business days.
How do I test a watermelon?
Open the app, pick the variety, surface, and approximate weight, then tap the melon 3 times near your phone’s microphone. Wait 1-2 seconds and you’ll get your scores.
Why does Spot the dog show "--" instead of a sweetness score?
Some combinations (like arm-held tests on certain varieties) don’t have a sweetness model yet. You’ll still get a firmness reading and a GOOD/BAD verdict.
The scores seem off — what's going on?
Acoustic estimates can vary based on background noise, how hard you tap, and microphone differences between phones. Try in a quieter environment, tap firmly but not too hard, and aim for 3 consistent taps.
How do I cancel or delete my account?
You can delete your Melon Picker account at any time. This permanently removes:
– Your account
– All your saved tests
– Your preferences and notification settings
– Your premium purchase status (refund handled by Apple/Google if applicable)
This cannot be undone.
OPTION 1: Delete from inside the app
1. Open the Melon Picker app
2. Tap “Profile” at the bottom
3. Scroll down and tap “Delete Account”
4. Confirm when prompted
OPTION 2: Email us
If you can’t access the app, email hello@melonpicker.com from the email address on your account, with the subject line “Delete my account”. We’ll process the deletion within 7 business days and confirm by email.
I bought premium but it's not unlocked.
Open the app → Profile → “Restore Purchases”. If that doesn’t work, email us and we’ll fix it manually.
REPORT A BUG
Found something wrong? Email hello@melonpicker.com with:
– Your phone model
– A description of what happened
– A screenshot if possible